Legal
Last updated 30 August 2026
These terms cover how bookings work with BookRidesinLA — what a quoted price includes, how much waiting time comes with a ride, and what happens if plans change.
They are written to match how our booking system actually behaves, so that what the software does and what these terms say are the same thing.
These terms apply when you book a ride with BookRidesinLA, whether through this website, by phone, or by message. Booking a ride means you accept them.
We may update these terms. The version that applies to your ride is the one published when you booked.
A booking is confirmed when you receive a confirmation email with a reference number. Until then, the vehicle and time are not held for you.
We recommend booking at least 24 hours ahead, and 48 hours for early-morning pickups or larger vehicles. Same-day bookings are accepted subject to availability.
You are responsible for the accuracy of the details you give us — particularly the pickup address, the time, and your phone number. A ride that cannot go ahead because a detail was wrong is treated as a late cancellation.
Fares are quoted upfront. The price shown when you book is the price charged: we do not meter, and we do not apply surge pricing.
Fares are calculated from the actual driving distance for your route and the vehicle class you choose. Airport fees, late-night and holiday surcharges, and any booking fee are included in the total shown before you confirm.
Additional charges may apply after the ride for things that were not part of the booking: waiting time beyond what is included, stops added on the day, tolls incurred at your request, or cleaning where a vehicle is left soiled. These are itemised and charged separately.
Gratuity is not included and is entirely at your discretion.
For airport pickups we include 60 minutes of complimentary waiting time after a domestic flight lands, and 75 minutes after an international arrival — measured from touchdown, not from the scheduled time, because we track the flight.
For all other pickups, 30 minutes are included from the booked time.
Beyond that, waiting is charged. Your chauffeur records the waiting time when the ride is completed and it appears on your final charge.
You can cancel free of charge up to one hour before your pickup time. From your account you can also update a flight number at any point up to that same cutoff.
Inside the final hour, and for no-shows, the full fare is payable — at that point the chauffeur is normally already on the way.
To change anything else — the time, the addresses, the vehicle — call dispatch on (818) 200-7542 and we will rearrange it where we can.
If we have to cancel a ride, we will tell you as soon as we know and you will not be charged.
Vehicle images on this site are representative of the class. The exact model may differ, and vehicle names are shown as “or similar”.
Passenger and luggage capacities are limits, not targets. If you book a vehicle that cannot take your party or your bags, we may not be able to carry you and the booking is treated as a late cancellation.
Child seats are available on request and must be arranged when you book.
Smoking, vaping and open alcohol containers are not permitted in our vehicles. A cleaning charge applies where a vehicle is left in a state requiring more than normal cleaning.
Your chauffeur may end a ride where a passenger behaves in a way that is unsafe, abusive, or unlawful. No refund is due in that case.
We plan routes with traffic in mind and check flight arrivals before airport pickups, but we cannot guarantee arrival times. Los Angeles traffic, road closures, weather and airport operations are outside our control.
Where a delay is caused by something outside our control, we are not liable for onward costs such as a missed flight or a missed connection. If you have a hard deadline, tell us when booking and we will advise a pickup time with a margin.
Payment is taken by card through Stripe. Card details are entered directly with Stripe and are never stored by us.
Where a booking is placed on account, invoices are payable on the terms agreed with that account.
We carry the insurance required to operate as a chauffeur service in California.
We are not liable for property left in a vehicle. If you leave something behind, contact us as soon as possible and we will do what we reasonably can to return it.
Nothing in these terms limits liability for death or personal injury caused by negligence, or for anything else that cannot lawfully be limited.
Questions about a booking, or about these terms: admin@bookridesinla.com, or (818) 200-7542, 24 hours a day.
These terms are governed by the laws of the State of California, and the courts of California have jurisdiction over any dispute.
These terms reflect how the booking system currently operates. They are not legal advice and should be reviewed by a qualified attorney before you rely on them — in particular the liability, insurance and cancellation-charge provisions, which depend on your licensing, your insurer and your commercial policy.